So I signed up for PipelineProfits with the best of intentions. The sales letter stated a 364 Day Return Policy, It took them 3 days to activate my account, and when I get in I find out the return policy is now 30 days. So a thread in there forum was begun about the lack of attention from the big guys Buck and Brock (they did not participate in the forums for a good 2-3 days after my account was active). The concerns ranged from the change in Return Policy, to the lack of support from Buck and Brock and the the Print Material not going out for atleast another 10-15 days, meaning out of a new 30 day return policy we have approximatly 5-10 days to see if there system works. I participated in this forum conversation thinking I was doing a good thing helping them sort out there problems and hopefully getting some help on what it is they are teaching.
Today I attempted to login to watch some more videos as the material overall is really quite good, though feels a tad incomplete (why I was jonesing for course material in the first place) and I find my account has been terminated. So I submit a help ticket in the morning asking if there is a problem with the system or has my account been closed down. After 8 hours of no reply I create a new account and submit a new support ticket asking to please tell me if i am terminated or not and if I do not hear back I will do a reverse on my credit card. 4 hours later I get an email from Buck that since I am so unhappy they are going to issue me a refund. Below is our email correspondance.
>Hi Michael,
>
>It’s come to my attention that you are unhappy with Pipeline Profits.
>
>I’m very sorry to hear that. We’ve been working very hard to make this unique program available and truly believe Pipeline Profits is >the pre-eminent education in Co-registration Success.
>
>I have requested that our staff issue you an immediate refund. Your refund should appear on your bank statement within the next 3-5 >business days.
>
>Thanks for giving us a try and I wish you the very best of luck!
>
>Sincerely,
>Buck Rizvi
They did not make an attempt to explain what was going on or try to remedy the problem in any way. Below is my response
>Hello Buck,
>
>I was not the only one in the forum questioning some things about the system. Like the 365 day policy being changed to 30 days, >and the course material not arriving until 20 days in. The videos are all good and I enjoyed and benefited from them, what I wanted >to see were the checklists, and the whole step by step course material.
>
>Today I go to login my account (edited account username out), and It says my account does not exist.
>
>So right now i am very unhappy that the launch was botched so bad in so many ways, but I would like to try the system as I believe >in what you guys were showing us.
>
>Thanks,
>
>Michael
Right now the ball is in there court. If anyone else is having problems please digg this or comment this blog with your story, or link this to your blog/site. I will keep this updated if they bother to reply back to me.
Thanks,
Mike
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